How to Start a Phone Repair Business in London: A Step-by-Step Guide

6 days ago

2 min read

Phone, tablet and laptop repair is one of the more accessible ways to start a business in London. You do not need a huge budget, but you do need the right skills and a clear plan. Here is a practical step-by-step guide to getting started.

Step 1: Get properly trained

Customers pay for repairs that work first time. Before you open, make sure you can diagnose faults, replace screens, batteries and charging ports, and recognise when a job is beyond you. Hands-on training on real devices builds that confidence much faster than watching videos. See our repair courses and dates if you want a structured start.

Step 2: Decide what you will repair

Most new businesses begin with the common jobs, such as screens, batteries and charging ports. Over time, many add laptops and Macs, or board-level repairs. Board-level work such as micro-soldering is harder to learn but lets you take on faults that other shops turn away. Pick a starting point you can do well, then add services as your skills grow.

Step 3: Choose how you will work

Mobile or home-based: low cost to start, good for testing demand.
Market stall or kiosk: lots of footfall, but rent and competition vary.
Your own shop: the most visibility, and the highest costs.
Business partner or working for a shop first: a safe way to learn how the trade works.

Step 4: Get the tools and a reliable parts supplier

You will need quality tools, a decent workspace and a trusted source of parts. Cheap parts cause comebacks and unhappy customers, so ask other repairers who they buy from. Start with only what you need for the repairs you offer, and expand your equipment as the work comes in.

Step 5: Sort the legal and money basics

Work out whether you will trade as a sole trader or a limited company, register with HMRC, and check whether you need business insurance. Keep records of income and costs from day one. Requirements depend on your situation, so check the official GOV.UK guidance or speak to an accountant before you start.

Step 6: Price your repairs fairly

Look at what local competitors charge, add up your parts and time, and make sure each job leaves you a profit. Offer a clear warranty on your repairs. It builds trust and is easy for customers to understand.

Step 7: Get found

Set up and keep your Google Business Profile up to date. Local customers search "phone repair near me".
Ask every happy customer for a Google review.
Post before-and-after repair photos and short videos on Instagram, Facebook and TikTok.
Keep your prices, opening hours and contact details clear everywhere.

Step 8: Keep learning

Phones change every year. Technicians who keep learning, especially board-level repair, stay in demand and can charge for jobs others cannot do. Our support continues after your course, with free extra practice classes if you need them.

Start with the right training

Not sure where to begin? Take our 30-second quiz to find the right course, or see all dates and prices on our courses page. Our next courses start on 26 October and 30 November, with limited places, and you can pay in instalments with Klarna.

Questions? Call us on 020 7101 4446 or email info@schoolofmobiletechnology.com.